For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 191101 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

6936 comments

  • Comment Link promomostkzru Thursday, 28 March 2024 09:12 promomostkzru

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    Скачать приложение казино онлайн mostbet - выигрывай прямо сейчас!

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link promomostkzru Thursday, 28 March 2024 09:09 promomostkzru

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet


    Установить apk файл онлайн казино mostbet - выигрывай сегодня!

    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet
    mostbet

  • Comment Link Luthernab Thursday, 28 March 2024 02:31 Luthernab

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    Upload application online casino 1xbet - win now!

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link Luthernab Thursday, 28 March 2024 02:30 Luthernab

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    Install client online casino 1xbet - win now!

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link Anthonysix Thursday, 28 March 2024 02:20 Anthonysix

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    play in 1xbet here!

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link Anthonysix Thursday, 28 March 2024 02:18 Anthonysix

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    play in 1xbet here!

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link NovellaJaimi Thursday, 28 March 2024 01:48 NovellaJaimi

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    use info about 1xbet online

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    a href=http://doc1000.oldiestation.es/php.php?a=1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link JasonMeK Thursday, 28 March 2024 01:48 JasonMeK

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    Place your bet at 1xbet now - authentic elite bookmaker

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link NovellaJaimi Thursday, 28 March 2024 01:46 NovellaJaimi

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    use info about 1xbet online

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link JasonMeK Thursday, 28 March 2024 01:45 JasonMeK

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    Place your bet at 1xbet now - direct reliable bookmaker

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

Leave a Reply