For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Customer Service with the Simple Click of a Button Featured

Rate this item
(0 votes)

Through the eyes of Amy...

Recently I went to a music store located in Downtown Toronto. The store not only sold albums, but also music and pop culture related shirts and trinkets. The employees were both knowledgeable about their products and helpful to their customers.

This isn't the first store I've been to with great merchandise and employees, so what set it apart? What made this particular store unique was that instead of blatantly up-selling or suggestive selling their products by being overbearing with their music knowledge, the employees seemed to genuinely want to help their customers find exactly what they were looking for.

I'd entered the store with the goal of purchasing a band t-shirt for my cousin. Upon entering, I saw neat displays of shirt deigns on the shelves and began my search. Unfortunately, the band that was my cousin's favourite was not represented on any of the store's shirt designs. So I began to look for novelty items that my cousin might like instead. While I was browsing, an employee asked if I needed any help. I told them that I was initially looking for a particular band t-shirt, but that it didn't look like they had it. Instead of merely suggesting other t-shirts that the store had to offer, the employee nodded in understanding and empathized with me about having to shop for a fastidious teenager. The employee then went to their computer and informed me about another nearby store that should have that particular band t-shirt in stock. They told me how to get there and, after thanking them, I left the store.

Later I found out that the other store the employee had informed me about was a sister store.The employee had not only helped me locate the band t-shirt, but subtly promoted their own company. Both accommodating and clever, the company's employees were well-trained and admirable from a business standpoint.

 

 

 

Read 139963 times Last modified on Monday, 19 January 2015 22:07
Monday, 19 January 2015 22:00

8670 comments

  • Comment Link Kuikswoca Friday, 05 February 2021 12:58 Kuikswoca

    viagra 100mg prices viagra mit paypal viagra kansas city

  • Comment Link Nncsprump Friday, 05 February 2021 10:29 Nncsprump

    woman viagra canada drugs pharmacy viagra priligy australia paypal

  • Comment Link Gvikqn Thursday, 04 February 2021 18:40 Gvikqn

    help with term papers - helpwithassignment canadian pharmacy legit

  • Comment Link KbcxMype Thursday, 04 February 2021 18:27 KbcxMype

    try our ed pack mexican pharmacy online medications canadian pharmacy drugs online

  • Comment Link Kuikswoca Thursday, 04 February 2021 18:00 Kuikswoca

    store selling viagra in tronto buy viagra with dapoxetine cialis with dapoxetine or viagra with dapoxetine better

  • Comment Link Mixko Thursday, 04 February 2021 14:07 Mixko

    buy generic singulair online - http://allergicpls.com/ vipps approved canadian online pharmacy

  • Comment Link Fvfcprump Thursday, 04 February 2021 13:16 Fvfcprump

    viagra online canada discover card where to buy viagra in tucson without prescription in person no prescription viagra

  • Comment Link JbnbPaype Thursday, 04 February 2021 13:08 JbnbPaype

    internet pharmacy online prescription drugs canadian government approved pharmacies

  • Comment Link Ikidey Thursday, 04 February 2021 03:53 Ikidey

    academic writing support - help writing papers walgreens online pharmacy

  • Comment Link Hjuhnb Thursday, 04 February 2021 00:51 Hjuhnb

    pre written essays for sale - http://essaynyc.com/ cvs pharmacy online

Leave a Reply