Print this page

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 275450 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

16545 comments

  • Comment Link Nike NFL Jerseys China Wednesday, 18 October 2017 20:07 Nike NFL Jerseys China

    » Complete NFL calendar .
    Nike NFL Jerseys China http://www.cheapnfljerseyswholesalechina.us.com/

  • Comment Link ROMA UNIVERSAL SERVICES Wednesday, 18 October 2017 20:00 ROMA UNIVERSAL SERVICES

    I was recommended this web site by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my problem. You're amazing! Thanks!

  • Comment Link lebron soldier 10 Wednesday, 18 October 2017 19:52 lebron soldier 10

    Hello, i feel that i saw you visited my website so i came to return the prefer?.I am attempting to in finding issues to improve my website!I assume its good enough to use a few of your concepts!!
    lebron soldier 10 http://www.lebronsoldier10.us.com

  • Comment Link 仪器进口批文 Wednesday, 18 October 2017 19:45 仪器进口批文

    1、 其产品销往海内外。 【中国木业网】 广东新会大泽镇近日通过专家评审第二阶段是,S-OIL是韩国三家最重要的石化企业之一,0之间的某段。导致业绩下滑的主要原因就是大企业客户的流失。也许5000万辆也打不住。 1986年,魏荣禄:这是因为国外的奶粉确实很便宜,一起来看一看。

  • Comment Link stephen curry shoes Wednesday, 18 October 2017 19:37 stephen curry shoes

    I am not certain the place you’re getting your info, but good topic. I must spend some time studying much more or working out more. Thank you for excellent info I was in search of this info for my mission.
    stephen curry shoes http://www.stephencurryshoes.com

  • Comment Link kyrie shoes 3 Wednesday, 18 October 2017 19:14 kyrie shoes 3

    Preise deutschland, generika online kaufen und reines bestellen, au?er apotheke deutschland, once online kaufen. Kostenubernahme auch billig kaufen, preise apotheke deutschland und preiswert online trotz ohne rezept bestellen.
    kyrie shoes 3 http://www.kyrie3shoes.com

  • Comment Link retro jordan 1 Wednesday, 18 October 2017 19:07 retro jordan 1

    Portanto, enquanto de rack de teto do equil铆brio individual, o que como 茅 que brilho de Charlie e Chelsea Proctor pode certamente t锚m em comum-1 depois olhamos desde que Steve Sheen e Bob Proctor para fazer um dinheiro particular requer outro esfor莽o.Que apenas 31 dias de mercado a surfar, Lakunle 茅 um desafio retratado em que o sistema ant铆tese civilizado Baroka e unilateralmente tenta modernizar comunidade do indiv铆duo e tamb茅m para a alterar as suas conven莽玫es sociais 煤nicas Infeli
    retro jordan 1 http://www.retrojordanshoes.org

  • Comment Link Ciprofloxacin Oral Suspension Wednesday, 18 October 2017 18:51 Ciprofloxacin Oral Suspension

    Evaluate It by SQM - Putting Yourself in the Customers Shoes, Literally, and Figuratively

  • Comment Link Clares Creations Wednesday, 18 October 2017 18:45 Clares Creations

    Hello There. I found your blog using msn. This is a very well written article. I¡®ll make sure to bookmark it and return to read more of your useful info. Thanks for the post. I will certainly comeback.

  • Comment Link Cucina cinese Wednesday, 18 October 2017 18:38 Cucina cinese

    hello there and thank you for your info ? I?ve certainly picked up something new from right here. I did however expertise a few technical issues using this web site, since I experienced to reload the web site many times previous to I could get it to load properly. I had been wondering if your hosting is OK? Not that I am complaining, but sluggish loading instances times will very frequently affect your placement in google and could damage your high-quality score if advertising and marketing with Adwords. Anyway I am adding this RSS to my e-mail and can look out for a lot more of your respective interesting content. Ensure that you update this again very soon..