For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 257597 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

15555 comments

  • Comment Link Fnrhspabe Thursday, 26 November 2020 08:06 Fnrhspabe

    before and after viagra pics therefore if traveling through europe you will need a separate visa to enter ireland. it is important to note, ordering viagra online buy viagra cheap

  • Comment Link Fdbvprump Thursday, 26 November 2020 02:51 Fdbvprump

    where can you get generic viagra generic viagra prices cheap viagra overnight delivery

  • Comment Link fixcialSr Wednesday, 25 November 2020 12:10 fixcialSr

    good dose cialis cialis orders paypal paid cialis cash price

  • Comment Link viagra plus Wednesday, 25 November 2020 12:08 viagra plus

    cheap viagra to buy online in uk
    brand viagra pills
    viagra copyright canada Pledy tat

  • Comment Link Hbdqor Wednesday, 25 November 2020 10:53 Hbdqor

    clomid capsules 50mg - https://clomisale.com / clomiphene for sale

  • Comment Link charlotts web cbd oil for sale Wednesday, 25 November 2020 00:49 charlotts web cbd oil for sale

    can cbd oil help with pain? cbd oil for dogs with epilepsy does cbd oil help tinnitus

  • Comment Link Fdbvprump Wednesday, 25 November 2020 00:39 Fdbvprump

    sildenafil medicine in india sildenafil without a prescription can i buy viagra over the counter australia

  • Comment Link fixcialSr Tuesday, 24 November 2020 12:41 fixcialSr

    cialis not generic female cialis online cialis everyday dose

  • Comment Link KbrgMype Tuesday, 24 November 2020 11:15 KbrgMype

    where can i buy cheap viagra online viagra 20mg viagra canada order

  • Comment Link enlargement pills free trial Saturday, 21 November 2020 05:31 enlargement pills free trial

    tell me about viagra what are the other uses for viagra viagra growth indian pharmacy no prescription original purpose of viagra natural viagra substitutes how to get free samples of viagra or cialis

Leave a Reply