For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 276173 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

16545 comments

  • Comment Link BrandonPHYMN Sunday, 30 June 2024 19:30 BrandonPHYMN

    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas


    Latest sports news

    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas
    notГ­cias esportivas

  • Comment Link Damonvah Sunday, 30 June 2024 19:30 Damonvah

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku


    last news about lukaku!

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku

  • Comment Link Timothyharie Sunday, 30 June 2024 19:19 Timothyharie

    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos


    last carlos news here!

    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    a href=http://chsweb.clubhipico.cl/test/php/php_info.php?a%5B%5D=carlos
    carlos
    carlos
    carlos

  • Comment Link Williamvodia Sunday, 30 June 2024 19:15 Williamvodia

    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema


    last news about benzema

    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema

  • Comment Link Timothyharie Sunday, 30 June 2024 19:15 Timothyharie

    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    a href=http://mail.sexyvision.de/php.php?a%5B%5D=carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos


    last carlos news here!

    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos
    carlos

  • Comment Link Williamvodia Sunday, 30 June 2024 19:11 Williamvodia

    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema


    last news about benzema

    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema
    benzema

  • Comment Link MauriceHen Sunday, 30 June 2024 18:01 MauriceHen

    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian


    last news about wirtz florian

    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian

  • Comment Link ChesterImpam Sunday, 30 June 2024 17:57 ChesterImpam

    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman


    last ousman news here!

    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman

  • Comment Link MauriceHen Sunday, 30 June 2024 17:54 MauriceHen

    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian


    last news about wirtz florian

    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian
    florian

  • Comment Link ChesterImpam Sunday, 30 June 2024 17:53 ChesterImpam

    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman


    last ousman news here!

    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman
    ousman

Leave a Reply