For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 275529 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

16545 comments

  • Comment Link NovellaJaimi Sunday, 09 June 2024 05:21 NovellaJaimi

    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar


    last info about neymar

    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar
    neymar

  • Comment Link Robertpoemi Sunday, 09 June 2024 02:55 Robertpoemi

    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona


    last news about maradona

    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona

  • Comment Link ShawnCrori Sunday, 09 June 2024 01:42 ShawnCrori

    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona


    last news about maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona

  • Comment Link ShawnCrori Sunday, 09 June 2024 01:37 ShawnCrori

    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona


    last news about maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona
    maradona

  • Comment Link Damonvah Sunday, 09 June 2024 00:35 Damonvah

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku


    last news about lukaku!

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku

  • Comment Link Damonvah Sunday, 09 June 2024 00:32 Damonvah

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku


    last news about lukaku!

    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku
    lukaku

  • Comment Link trpinup Sunday, 09 June 2024 00:26 trpinup

    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish


    best online casino in turkey pin up

    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish

  • Comment Link trpinup Sunday, 09 June 2024 00:20 trpinup

    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish


    best online casino in turkey pin up

    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish
    pinup turkish

  • Comment Link pinuptr Saturday, 08 June 2024 23:49 pinuptr

    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr


    play pinup turkish and take huge bonus

    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr
    pin up tr

  • Comment Link trtrpinup Saturday, 08 June 2024 23:00 trtrpinup

    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up


    best online casino in the world

    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up
    pin up

Leave a Reply