For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Putting Yourself in the Customers Shoes, Literally, and Figuratively Featured

Rate this item
(0 votes)

Through the eyes of an intern...

I had a conversation with a colleague of mine about an interesting story. There was a woman who lived in an apartment, in Toronto, and the pipe burstmaking a mess of her apartment. So, at first, you may think this issue is going to be handled by the insurance company, but the property manager downstairs gave the lady a $200 gift card as soon as this happened. It turns out the lady was out of work and was getting ready to go to an interview a few days later for a job. Her clothes were ruined and the guy wanted to make sure she could go purchase new clothing and a pair of shoes. It wasn't a matter of wanting to brush the situation off or bribe her with money as an apology, but he was genuine in wanting to help her out.

It is interesting for a couple of reasons. First of all, typically you don't think a building property manager would have customer service on their priority list. The second thing is a lot of people don't think that far ahead. Most of the time, they would be apologizing, cleaning up the mess, or calling the insurance company and that would be it. Instead, he handled this situation in a very generous and professional manner. He didn't looked at this person who just lives in an apartment, or as a number, but as an actual person with specific needs.

The moral of this story is that you never know where you will find good service and the second thing is to put yourself in the customers shoes literally and figuratively. In order for growth and expansion of one's business or company, managers must accommodate and treat every person equally and consistently provide quality and effective customer service in a friendly manner.

 

Read 275323 times Last modified on Tuesday, 09 June 2015 10:19
Wednesday, 03 June 2015 23:00

16545 comments

  • Comment Link Anthonysix Monday, 03 June 2024 09:49 Anthonysix

    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil


    last news about virgil

    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil
    virgil

  • Comment Link Chrischedy Monday, 03 June 2024 09:45 Chrischedy

    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    a href=http://events.oldiestation.es/php.php?a=mbappe
    mbappe


    last news about mbappe

    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe
    mbappe

  • Comment Link MichaelDient Monday, 03 June 2024 09:07 MichaelDient

    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic

    ibrahimovic last news
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic

  • Comment Link MichaelDient Monday, 03 June 2024 09:02 MichaelDient

    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic

    ibrahimovic last news
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic
    ibrahimovic

  • Comment Link Luthernab Monday, 03 June 2024 08:42 Luthernab

    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka


    last news about kaka

    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka

  • Comment Link Curtissaisk Monday, 03 June 2024 08:41 Curtissaisk

    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham


    last news about bellingham

    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham

  • Comment Link Davidtieve Monday, 03 June 2024 08:39 Davidtieve

    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski


    last news about lewandowski

    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski

  • Comment Link Luthernab Monday, 03 June 2024 08:38 Luthernab

    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka


    last news about kaka

    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka
    kaka

  • Comment Link Curtissaisk Monday, 03 June 2024 08:37 Curtissaisk

    bellingham
    bellingham
    a href=http://www.ioujima.jp/info/index.php?a%5B%5D=bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham


    last news about bellingham

    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham
    bellingham

  • Comment Link Davidtieve Monday, 03 June 2024 08:35 Davidtieve

    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski


    last news about lewandowski

    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski
    lewandowski

Leave a Reply