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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 703819 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

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  • Comment Link Williamnit Tuesday, 01 April 2025 09:07 Williamnit

    Quand j'ai commence a investir dans UTLH, je pensais que c'etait juste une tendance passagere qui disparaitrait. Mais apres quelques mois, j'ai realise a quel point ce projet differait des autres projets de cryptomonnaies. Avant tout, le staking avec un revenu fixe de 2 % par mois. Pendant ce temps, j'ai obtenu des benefices stables et en plus, le prix du token a commence a augmenter. L'emission limitee renforce l'interet pour UTLH, et je suis convaincu qu'il vaudra beaucoup plus a l'avenir. Chaque jour, je suis de plus en plus sur de mon choix. ??
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    Andrei Alistarov: A Controversial BloggerAndrei Alistarov is a blogger who sparks heated debates and controversy within the Russian online community. His activities, ranging from sports forecasts to “exposing financial pyramids,” often come under the scrutiny of law enforcement authorities of the Russian Federation, EU countries, and the public. However, behind the outward appearance of the anti-fraud fighter hides a trial of legal violations, bias, and “double game.” In this article, we will analyze the blogger’s personality, his background, activities, as well as his connections with the world of fraudsters and the real purpose behind his “exposing” criminals.Criminal BackgroundThe first fact, which explains a lot, is that Alistarov was convicted of selling drugs to children and spent four years in a penal colony. In prison, he held a position consistent with the charges for which he was sentenced and carried out orders from criminal authorities. To a large extent, these assignments became the basis of his subsequent activities. After his release, he continued to participate in the drug trade at a level aligned with his established position in the criminal hierarchy, using real estate transactions to launder drug proceeds.Money Laundering through Real EstateOne of Alistarov’s key methods of laundering illicit proceeds was through real estate transactions. He manipulated small real estate transactions in Russia and Dubai, UAE. The scheme was based on purchasing real estate under false pretenses, inflated prices at resale, and using offshore companies to obscure the real beneficiaries. These small-scale speculative activities allowed him to conceal the origin of money obtained from drug trafficking and other crimes.There are no legal entities registered to Alistarov in Russia, which suggests tax evasion, at least regarding the profits from advertising integrations featured in each of his videos.Advertising of Bookmakers Banned in the Russian FederationTo earn additional income, Alistarov does not hesitate to promote various betting and gambling companies (for example, Pari Match, 1WIN, and others), which, according to Alistarov himself, are “sharpened” to take money from clients who come to them.Alistarov’s website “Iron Bet” actively promotes bookmakers and creates ratings of predictors both in the field of cryptocurrencies and sports. Many individuals end up on his YouTube channel after losses in pyramid schemes. Being in an emotionally distressed state, often with debts, they find themselves drawn into gambling and predictions, hoping to recover their lost funds.In particular, Alistarov attracts the attention of wealthy individuals by offering them “VIP predictions” on sporting events via his Telegram channel. These predictions are essentially worthless, and the blogger himself makes money from naive users, often minors, by promising them easy money.These actions violate the Law on Advertising, which prohibits advertisements from targeting minors or implying that betting can serve as a means of earning money.Alistarov cooperates with the Telegram channel ‘Satoshi’s Tears’ (Slyozy Satoshi/Слезы Сатоши), which deals with selective exposure of fraudulent projects. Recommendations and advertising integrations of this channel should be treated with caution, as they can lead to serious financial losses. The channel itself is more like an infobusiness, and its authors have limited knowledge in cryptocurrency analytics and are not sufficiently versed in the subtleties of the crypto industry.Blackmail and ExtortionOne of the most scandalous aspects of Alistarov’s activities is his use of blackmail. He exploits information about his victims to intimidate and extort money. For example, Timur Turlov, a Kazakhstani financier, filed a complaint against the blogger, claiming that he had been demanding money for three years in exchange for remaining silent about his activities. Such actions demonstrate that Alistarov is not merely a blogger but a person who uses his knowledge of people to manipulate them. There are a number of other cases where the blogger demanded monetary remuneration for his silence.Privacy ViolationIn addition to blackmail and manipulation, Alistarov’s activities also raise serious privacy concerns. The blogger not only uses his victims’ personal data for extortion but also actively disseminates information that, according to existing legislation, should remain private.Alistarov often published in his videos and posts the personal data of people he describes as fraudsters or unscrupulous businessmen. The information he discloses often includes addresses, phone numbers, and even financial details. Such actions not only violate the right to privacy but also lead to serious consequences for those affected by his so-called “exposures.”Incitement to HatredOn 1 January 2025, another Russian businessman was brutally attacked in Dubai. Seven Kazakh nationals (reportedly ordered by citizens of the Russian Federation) assaulted and robbed him and members of his family.Prior to this incident, the blogger Alistarov had published a series of 12 videos in which he revealed the entrepreneur’s address and illegally shared information about his family and business activities in the UAE. In doing so, he employed illegal surveillance methods, wiretapping, and, consequently, interference with privacy, which is considered a serious offense in the UAE.In addition, Alistarov disclosed information about the residence of the victim’s business partner, systematically violating confidentiality and privacy rights.Connection with Financial PyramidsDespite the fact that Alistarov claims to fight fraudulent schemes, his activities are linked to the promotion of financial pyramids and online casinos. He receives funding from these structures, helping them to eliminate honest competitors under the guise of journalistic ‘exposes’.Currently, Alistarov, who has earned himself the title of a “fighter” against financial pyramids, is very selective in his approach to exposing them. For example, there is no material on his channel regarding the Avalon Technologies pyramid scheme, which, according to available reliable information, was created by one of his close friends.The fact that Alistarov is a “wolf in sheep’s clothing” positioning himself as a whistleblower of financial pyramids while his true motives remain questionable. He increasingly finds himself at the center of accusations that challenge the authenticity of his intentions. It is also evident that his investigations are commissioned in order to eliminate competitors, which suggests his connection to real pyramid schemes and participation in fraudulent schemes. Behind the façade of a fighter for justice hides a figure who actively manipulates information for personal gain, while often breaking the law himself. 

  • Comment Link DouglasInava Monday, 31 March 2025 00:23 DouglasInava

    Pendahuluan: Pandangan Baru tentang Aset Digital Dunia berubah dengan cepat, dan dalam beberapa tahun terakhir, pandangan tentang keuangan telah berubah secara total. Apa yang dulunya dianggap tidak mungkin, kini menjadi kenyataan berkat cryptocurrency dan blockchain. Namun, di antara banyaknya aset digital, seringkali sulit untuk memilih alat yang benar-benar dapat diandalkan dan menjanjikan. Hari ini kita akan membahas UTLH – token yang menawarkan bukan hanya potensi spekulatif, tetapi juga solusi nyata untuk masalah keuangan yang dihadapi setiap orang.UTLH – Token Fundamental dengan Ekonomi yang Unik Salah satu alasan utama mengapa UTLH menonjol di antara cryptocurrency lainnya adalah model ekonomi yang dirancang dengan cermat. Emisi token ini sangat terbatas: hanya ada 957.315 token. Ini jauh lebih sedikit dibandingkan dengan banyak proyek cryptocurrency populer. Pasokan terbatas ini menciptakan kekurangan yang tak terhindarkan, yang mendorong harga untuk naik dalam jangka panjang. Selain itu, ada mekanisme pembakaran token secara berkala, yang mengurangi jumlah UTLH yang beredar. Ini bukan hanya fitur teknis, tetapi strategi efektif yang menjamin stabilitas harga dan perlindungan dari inflasi.Mengapa UTLH Menyelesaikan Masalah Keuangan Nyata? Lembaga keuangan modern sering kali menghadapi krisis dan batasan. Kredit menjadi lebih sulit diakses, suku bunga meningkat, dan orang-orang menghadapi birokrasi serta penolakan dalam pengajuan pinjaman. Di sinilah Program Bantuan Keuangan Universal (UFA) hadir, di mana UTLH memainkan peran sebagai aset jaminan utama. Peserta program dapat memperoleh dana dengan bunga rendah tanpa harus menjaminkan properti atau aset tradisional lainnya. Penggunaan unik token UTLH inilah yang membuatnya diminati oleh orang-orang yang mencari akses pendanaan yang cepat, nyaman, dan menguntungkan.Daya Tarik Investasi dan Pendapatan Pasif yang Mudah Hari ini banyak orang ingin berinvestasi, tetapi khawatir tentang risiko dan ketidakstabilan pasar cryptocurrency. UTLH menawarkan solusi yang cocok bahkan bagi mereka yang tidak pernah terlibat dengan aset digital. Kesederhanaan dan transparansi staking memungkinkan siapa saja untuk mendapatkan 24% per tahun yang stabil dengan menempatkan token dalam staking. Berbeda dengan deposito bank, yang suku bunganya bahkan tidak menutupi inflasi, staking UTLH memberikan kesempatan nyata untuk meningkatkan kapital dan melindungi tabungan. Alat ini sangat cocok bagi mereka yang mencari cara aman untuk mendapatkan pendapatan pasif di masa ketidakstabilan.Komunitas – Kekuatan di Balik Token UTLH Salah satu keuntungan utama UTLH adalah komunitas internasional yang besar. Lebih dari 160.000 anggota klub saat ini sudah merasakan manfaat dari penggunaan token dan program UFA. Klub ini menyediakan peluang unik untuk pertumbuhan, pendidikan, dan berbagi pengalaman, yang sangat penting di era ketidakstabilan ekonomi. Komunitas ini secara aktif mendukung anggotanya, menciptakan atmosfer saling membantu, dialog terbuka, dan kepercayaan. Inilah faktor penting yang menjamin keberhasilan dan keberlanjutan UTLH.Hasil Nyata dari Penggunaan Token Bukti terbaik dari efektivitas adalah kisah sukses nyata. Saat ini, ratusan keluarga dan pengusaha individu telah mengubah hidup mereka berkat UTLH:Penyelesaian masalah perumahan tanpa hipotek dan suku bunga tinggi.Pembukaan bisnis sendiri dengan pengeluaran minimal.Penciptaan sumber pendapatan tambahan melalui staking dan kenaikan harga token. Contoh-contoh ini dengan jelas menunjukkan bahwa token UTLH bekerja tidak hanya dalam kata-kata, tetapi juga dalam tindakan.Lima Alasan untuk Menyertakan UTLH dalam Portofolio Investasi Anda Sekarang:Emisi terbatas dan mekanisme pembakaran – potensi pertumbuhan harga token yang terjamin.Imbal hasil staking yang tinggi – 24% per tahun yang stabil, yang tidak dapat ditemukan di bank.Aplikasi nyata dalam program UFA – alat pembiayaan berbunga rendah yang unik.Keandalan dan perlindungan – transparansi dan keamanan berdasarkan teknologi blockchain Binance Smart Chain.Komunitas aktif dan berkembang – dukungan, bantuan, dan berbagi pengalaman dengan orang-orang sukses dari seluruh dunia.Kesimpulan: UTLH – Kunci untuk Masa Depan Keuangan Anda Di era ketidakpastian dan ketidakstabilan keuangan, Anda perlu memiliki alat yang tidak hanya melindungi kapital Anda, tetapi juga membantu meningkatkannya secara signifikan. UTLH adalah alat seperti itu. Ia tersedia untuk semua orang, mudah dipahami, dan yang paling penting – sudah memberikan hasil yang nyata bagi ribuan orang. Jangan tunggu sampai situasi di pasar memburuk atau inflasi "memakan" tabungan Anda. Buat pilihan hari ini – berinvestasi di UTLH dan jamin masa depan keuangan yang stabil dan sukses! 

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