For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Quality Customer Service: Some Insider Questions Featured

Rate this item
(0 votes)

 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 668046 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

106293 comments

  • Comment Link Gem眉sereibe Monday, 16 October 2017 05:57 Gem眉sereibe

    Evaluate It by SQM - Quality Customer Service: Some Insider Questions

  • Comment Link lace dress Monday, 16 October 2017 05:47 lace dress

    銇亪銇°倗銇嗐仼銇傘仾銇熴伀绱犳棭銇忛牠銈掍笌銇堛仧銇勩仺鎬濄仯銇熴€?|銇傘仾銇熴伅銉嗐偔銈广儓銇崢瑾炪伄鐢婚潰銇嬨倝銇伩鍑恒仸銇勩倠銈堛亞銇銇堛倠銆傚晱椤屻伨銇熴伅銈ゃ兂銈裤兗銉嶃儍銉堛儢銉┿偊銈躲仺銇綍銇媩銇撱倢銇浉寮忓舰寮忋仹銇傘倠鍫村悎銆佺銇倛銇忓垎銇嬨倝銇亜銇簰鎻涙€с亴銆佺銇倰鑰冦亪鍑恒仐銇熺銇亗銇仧銇岀煡銇c仸銇勩倠銈堛亞銇姇绋裤仐銇熴亜銇ㄦ€濄亜銇俱仚銆?銉囥偠銈ゃ兂銇ㄣ偣銈裤偆銉伅銇椼亱銇椼仺銇︺倐銈堛亸浼煎悎銇嗭紒銇傘仾銇熴亴寰椼倠銉涖兗銉椼仚銇愩伀鍟忛鍥哄畾銆?璎濊緸
    lace dress http://www.white-lacedress.com

  • Comment Link 木材进口物种证办理 Monday, 16 October 2017 05:39 木材进口物种证办理

    1、 则以日本检测标准执行。也是亚行为该项目所提供总额4. 铁矿砂进口38266万吨,为谨慎起见走势略有分歧,广发证券的研究报告显示。 制定北京市出租车计价器功能及技术要求、公路称重设施技术规范地方标准。5美元,二是没想到计量科学化、专业化程度这么高, 陈建云说。

  • Comment Link 旃挫暯 Monday, 16 October 2017 05:27 旃挫暯

    Evaluate It by SQM - Quality Customer Service: Some Insider Questions

  • Comment Link Wholesale Jerseys Free Shipping Monday, 16 October 2017 05:14 Wholesale Jerseys Free Shipping

    Countless numerous indicators are available superior level platforms, which could contribute to difficult for even a seasoned trader, except for a beginner.To achieve germination the seeds needed primarily water and, depending on the variety of the plant in question, may require most attention in terms of temperature and light conditions are more specific. Most of our roller shutter types are available for both electrical as well as manual form. Occupation checklists, market place upgrades and digital instruction prospects are economical providers toward maintain fresh new product sales individuals upon monitor. As Security rollers shutters in Melbourne of our houses and commercial areas becomes very necessary due to increasing rate of unwanted things in the city of Melbourne, we can provide you best security option for your houses and commercial areas according Rollers shutters in Melbourne to your needs.

  • Comment Link Raekwon McMillan Dolphins Jersey Monday, 16 October 2017 05:06 Raekwon McMillan Dolphins Jersey

    I'm a little offended, 49ers quarterback Alex Smith said.
    Raekwon McMillan Dolphins Jersey http://www.dolphinsteamauthenticshop.com/c-70-dolphins-raekwon-mcmillan-jersey.aspx

  • Comment Link best headphones under 100 Monday, 16 October 2017 04:54 best headphones under 100

    銈ゃ偙銉嗐儷銉栥儹銈帮紒銇傘仾銇熴伄銉嗐兗銉炪伄銈偣銈裤儬銇岃銈忋倢銇︺亜銇俱仚銇椼€併仢銈屻亴銇┿亾銇嬨亱銈夈儉銈︺兂銉兗銉夈仐銇俱仐銇熴亱锛?|銇勩亸銇ゃ亱銇啊鍗樸仾銇產djustements銇ㄣ亗銇仧銇倛銇嗐仾銉囥偠銈ゃ兂銉嗐兗銉炪伅 鏈綋銇儢銉偘銈掍綔銈嬨仹銇椼倗銇嗐€?銇傘仾銇熴倰鎸併仯銇︺仼銇撱伀绉併伀鐭ャ倝銇涖仸銇忋仩銇曘亜銆?銇傘倞銇屻仺銇嗐仈銇栥亜銇俱仚
    best headphones under 100 http://www.bestheadphonesunder100.org

  • Comment Link Concrete Pump Rubber Hose Monday, 16 October 2017 04:43 Concrete Pump Rubber Hose

    Evaluate It by SQM - Quality Customer Service: Some Insider Questions

  • Comment Link 仪器进口手续 Monday, 16 October 2017 04:33 仪器进口手续

    玉寄清二

  • Comment Link replica yeezys for sale Monday, 16 October 2017 04:13 replica yeezys for sale

    Going to put this article to good use now.
    replica yeezys for sale http://www.replicayeezyv2.com

Leave a Reply