For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Quality Customer Service: Some Insider Questions Featured

Rate this item
(0 votes)

 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 660082 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

105489 comments

  • Comment Link DerrickIndem Saturday, 26 October 2024 07:44 DerrickIndem

    https://www.harry-kane-ar.biz

    last news about harry kane
    http://www.harry-kane-ar.biz

  • Comment Link Jamessit Saturday, 26 October 2024 07:35 Jamessit

    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz


    last news about alowais mohammed

    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz
    alowaismohammedar.biz

  • Comment Link DerrickIndem Saturday, 26 October 2024 07:24 DerrickIndem

    harry-kane-ar.biz

    last news about harry kane
    harry-kane-ar.biz

  • Comment Link Ronaldton Saturday, 26 October 2024 07:15 Ronaldton

    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru


    last news about le bandit casino

    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    a href=http://pius-abi-de.keymachine.de/index.php?a%5B%5D=le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru
    le-bandit-casino-obzor.ru

  • Comment Link Stevensmima Saturday, 26 October 2024 04:30 Stevensmima

    https://neymar-ar.biz

    last news about neymar
    https://www.neymar-ar.biz

  • Comment Link Damonvah Saturday, 26 October 2024 04:29 Damonvah

    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz


    last news about maria sharapova

    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz

  • Comment Link Michaelbib Saturday, 26 October 2024 04:13 Michaelbib

    www.kane-harry-ar.biz

    last news about kane harry
    http://kane-harry-ar.biz

  • Comment Link Damonvah Saturday, 26 October 2024 04:07 Damonvah

    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz


    last news about maria sharapova

    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz
    mariasharapovaar.biz

  • Comment Link Robertagers Saturday, 26 October 2024 04:01 Robertagers

    www.haaland-erling-ar.biz

    last news about haaland erling
    haaland-erling-ar.biz

  • Comment Link CharlesGland Saturday, 26 October 2024 04:00 CharlesGland

    https://erlinghaalandar.biz

    last news about erling haaland
    http://erlinghaalandar.biz

Leave a Reply