Print this page

Social Media Customer Relations Management Featured

Rate this item
(0 votes)

Through the eyes of Suzy...

I'm pretty sure a good amount of people are aware of social media and its growing influence on customer relationship management. Big corporations have been utilizing social media to directly communicate with their customers and so far, it has been very effective! Whether customers make positive or negative comments on social media, companies can instantly check the message and reply efficiently, improving the relationship with the commentator. To the customer, it may be about getting a response from an actual human representative, but to the company, it is much more than that.

Interacting with customers on social media can positively impact the company in a variety of ways. The most obvious one being improved reputation and image. Social media is a virtual space in which millions of people can view and comment on big corporations. If the company does a good job in managing relationships with commentators and followers, it will create a reputation of having good customer service. Second, it can increase the engagement and exposure on the media. With more people communicating with the company, the higher the engagement rate will be for the company. And with more engagement, the more exposure it will have in terms of public relations. Now, this is where the plan can backfire. If a customer complains or negatively comments about the company and it fails to politely fix the situation, the whole problem can blow up on the media in a bad way. Screenshots of the conversation between the company and customer will go up every single social media platform and there will be no escape from it – which is why it's so important to know how to properly manage relationships on social media. On the bright side, another benefit of social media is the inexpensive cost. Any company can whip up an account and start promoting its services and products! Of course there may be extra costs for better benefits, but the basic services are relatively inexpensive.

 

Now looking at all the companies engaging in social media, it is clear as to why they do it. The benefits exceed the cons by so much! If you are thinking of starting a business, definitely look into social media customer relationship management.  

Read 239609 times Last modified on Monday, 12 October 2015 23:03
Monday, 12 October 2015 23:00

11558 comments

  • Comment Link http://www.qiowatches.com/ Wednesday, 18 October 2017 12:28 http://www.qiowatches.com/

    The watch is not only crafted from excellent stainlesssteel.
    http://www.qiowatches.com/ http://panerailumi1.kinja.com/bell-and-ross-replica-watch-create-current-fine-detail-1775056692?rev=1462515093694

  • Comment Link oakley holbrook Wednesday, 18 October 2017 12:18 oakley holbrook

    I really appreciate this post. I’ve been looking everywhere for this! Thank goodness I found it on Bing. You have made my day! Thank you again!
    oakley holbrook http://www.oakleyholbrook.com

  • Comment Link The Victory Primary School Wednesday, 18 October 2017 12:09 The Victory Primary School

    Wow, amazing blog layout! How long have you been blogging for? you make blogging look easy. The overall look of your website is great, let alone the content!

  • Comment Link Strete Favourite Place Wednesday, 18 October 2017 12:00 Strete Favourite Place

    Hi there, just became aware of your blog through Google, and found that it's truly informative. I?m going to watch out for brussels. I will be grateful if you continue this in future. Lots of people will be benefited from your writing. Cheers!

  • Comment Link Cheap Soccer Jerseys China Wednesday, 18 October 2017 11:53 Cheap Soccer Jerseys China

    Interiors of the house or an office play an important role in making the mood for the day. The versatility of the services offered by FDP makes the technology applicable in domains even beyond the current scope of the application, such as Banking and Financial Services (BFSI), Healthcare, Retail and Consumer Purchases, Insurance, Logistics, Manufacturing and Production etc. Consider a reproduction of all data files within your webhosting account downloaded towards your community laptop or computer, as nicely as a replica of your databases. In the wake up of discovering what sort of cases your firm may want to produce, we do in profundity important word examination to verify your website will be improved for the most famous crucial words as well as key states that consumers are creating in when attemping to discover a legal professional that handles the exercise regions the firm has practical knowledge in. Author Resource: Many lawyers use SEO for law firms.

  • Comment Link Cheap NFL Jerseys Wednesday, 18 October 2017 11:37 Cheap NFL Jerseys

    Pricing can be set to any amount on your choose. The application of color and smoothness of the finish is signs of quality work that only a professional painting.Suggestions For People Who Are Interested In RenovationVirtually people have a minumum of one point they would like to see modified regarding home.rideaufloristkingston.Most seeds enter a period of latency (metabolic inactivity) after complete maturation.

  • Comment Link In House Support and Development Wednesday, 18 October 2017 11:29 In House Support and Development

    There are some interesting points in time in this article but I don¡¯t know if I see all of them center to heart. There is some validity but I will take hold opinion until I look into it further. Good article , thanks and we want more! Added to FeedBurner as well

  • Comment Link nike vapormax Wednesday, 18 October 2017 11:21 nike vapormax

    Film: run over by a train from Nike basketball shoes on the track, look at the shoes become what?
    nike vapormax http://www.nikevapormax.us.com

  • Comment Link Wholesale Jerseys Free Shipping Wednesday, 18 October 2017 11:14 Wholesale Jerseys Free Shipping

    On your own ought to quickly just take your Laptop or computer off the communityWorld wide web and then do the job a comprehensive entire method scan working with equally the equipment. They use quality materials and workmanship, use premium paints, provide paint matching and color services. Through the updated version of this wonderful jailbreaking instrument one will stand a better chance associated with enjoying hassle free jailbreaking experience.A lot of the providers I checked out also embody free iPod music conversion software.My account with one of the websites requires you to obtain a free utility which is able to seek for songs based on the title or the artist's name.

  • Comment Link Wholesale NFL Jerseys Wednesday, 18 October 2017 11:06 Wholesale NFL Jerseys

    Take a look at our finished XML file:<?xml version="1.
    Wholesale NFL Jerseys http://www.wholesalesportsjerseys.us.com/