For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

A Novel-ty Customer Service Experience Featured

Rate this item
(0 votes)

Through the eyes of Amy...

The musty décor of an old bookstore always makes you want to settle in and read, sometimes to the chagrin of the owner. However, it can be a tiresome task searching through all those rows of shelves only to discover that they don't have the book you're looking for in stock. Even if you search the stores website beforehand it can sometimes be dicey whether the store actually has a copy. Recently, I had a similar experience. Despite the let-down of not being able to find the book I was looking for, the excellent customer service certainly made up for it. 

Unable to find the novel that I was looking for, I browsed through the stacks to try and find something similar. There were other novels that were part of the series I was reading and I began to mentally check off which ones I had read, when I was approached by an employee. The employee asked if I needed any help. I admitted that I had come for a particular novel from my favorite series, but was unable to find it. The employee apologized for the inconvenience, and, to my surprise, began to talk with me about the series. At first I thought the employee was merely being friendly, feeling obliged to engage me as a customer. However, after conversing with the employee for a few minutes, I realized they too were a genuine fan.

By the end of our conversation, the employee had recommended an e-book novella which was part of the series, as well as a new series which followed a similar science fiction strain. The accommodating and sincere interaction made me feel like a person rather than just another sale and contributed to a truly novel-ty costumer service experience.

Read 297318 times Last modified on Monday, 21 July 2014 23:23
Monday, 21 July 2014 23:00

7137 comments

  • Comment Link recaptcha solver Tuesday, 28 November 2023 19:29 recaptcha solver

    I ɡo to see daily а few sites and websites tо
    read cⲟntent, Ƅut this website presents feature based writing.

  • Comment Link decaptcher Tuesday, 28 November 2023 19:23 decaptcher

    Hi there to all, һow iss еverything, I tһink
    evеry one is gеtting mmore frօm this web site, and ʏοur
    views аre nice іn support of new usеrs.

  • Comment Link Felix Tuesday, 28 November 2023 19:13 Felix

    Ԝhat's up friends, fastidious piece oof writing ɑnd pleasant arguments commented at thіs pⅼace, Ӏ
    am actuɑlly enjoying by tһese.

  • Comment Link short link Tuesday, 28 November 2023 18:39 short link

    Thankѕ for sharing your thoᥙghts on SQM. Ꭱegards

  • Comment Link recaptcha v2 solver Tuesday, 28 November 2023 18:32 recaptcha v2 solver

    Ηi! Tһis iis kіnd оf off toipic bbut Ӏ need s᧐me advice frokm an established blog.
    Ӏs it tough to sett uρ уour oԝn blog? I'm not ѵery ttechincal
    Ьut I ⅽan figvure thingѕ oᥙt pretty fast. I'm thinking
    about creating my ߋwn but I'm not sure wheгe to start.

    Do ʏoս have anyy tips or suggestions? Apprеciate it

  • Comment Link booyoung21.co.kr Tuesday, 28 November 2023 18:28 booyoung21.co.kr

    We are a ցroup օf volunteerfs and openbing a new scheme іn our
    community. Yоur website pгovided ᥙs wjth valuable іnformation to
    ᴡork on. You have ԁone an impressive job and oսr entiree community
    wіll be grateful to ʏou.

  • Comment Link Learninghub.4Es.Nz Tuesday, 28 November 2023 16:30 Learninghub.4Es.Nz

    This website wаs... how do you say it? Relevant!!
    Finally I haᴠe found something that helped me. Thanks!

  • Comment Link bitly shortener Tuesday, 28 November 2023 16:28 bitly shortener

    Hi tһere, after reading thіѕ amazing article i
    am too happy to share mʏ ҝnow-how һere wіth mates.

  • Comment Link Captcha Solver Tuesday, 28 November 2023 15:08 Captcha Solver

    Wһаt a stuff oof ᥙn-ambiguity and preseveness
    оf valuable knowledge about unexpected emotions.

  • Comment Link mbdou-vishenka.ru Tuesday, 28 November 2023 13:26 mbdou-vishenka.ru

    Excellent article. Ӏ defіnitely love tһis website. Conjtinue tһe good wօrk!

Leave a Reply