For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

A Novel-ty Customer Service Experience Featured

Rate this item
(0 votes)

Through the eyes of Amy...

The musty décor of an old bookstore always makes you want to settle in and read, sometimes to the chagrin of the owner. However, it can be a tiresome task searching through all those rows of shelves only to discover that they don't have the book you're looking for in stock. Even if you search the stores website beforehand it can sometimes be dicey whether the store actually has a copy. Recently, I had a similar experience. Despite the let-down of not being able to find the book I was looking for, the excellent customer service certainly made up for it. 

Unable to find the novel that I was looking for, I browsed through the stacks to try and find something similar. There were other novels that were part of the series I was reading and I began to mentally check off which ones I had read, when I was approached by an employee. The employee asked if I needed any help. I admitted that I had come for a particular novel from my favorite series, but was unable to find it. The employee apologized for the inconvenience, and, to my surprise, began to talk with me about the series. At first I thought the employee was merely being friendly, feeling obliged to engage me as a customer. However, after conversing with the employee for a few minutes, I realized they too were a genuine fan.

By the end of our conversation, the employee had recommended an e-book novella which was part of the series, as well as a new series which followed a similar science fiction strain. The accommodating and sincere interaction made me feel like a person rather than just another sale and contributed to a truly novel-ty costumer service experience.

Read 290554 times Last modified on Monday, 21 July 2014 23:23
Monday, 21 July 2014 23:00

7095 comments

  • Comment Link www.fimela.com Tuesday, 23 April 2024 04:34 www.fimela.com

    Hi, I do believe this is an excellent website.
    I stumbledupon it ;) I may come back once again since i have saved aas
    a favorite it. Money and freedom is the greatest way too change, may you be rich and continue tto guide other people.

  • Comment Link Cndyfaige Monday, 22 April 2024 16:23 Cndyfaige

    can my dog take zofran

  • Comment Link ZoljCouth Monday, 22 April 2024 01:50 ZoljCouth

    when is the best time to take zyprexa

  • Comment Link BmooSooms Monday, 22 April 2024 01:07 BmooSooms

    wellbutrin withdrawal duration

  • Comment Link perawatan rambut kering Monday, 22 April 2024 00:38 perawatan rambut kering

    I don't even know how I ended up here, but I thouht
    thks post waas great. I do not know who you are but definitely you're going to
    a famous bloggesr if yoou are not already ;
    ) Cheers!

  • Comment Link AmmhPiolf Sunday, 21 April 2024 17:48 AmmhPiolf

    zetia com

  • Comment Link contoh iklan Mie sedap Saturday, 20 April 2024 22:26 contoh iklan Mie sedap

    This design is spectacular! You most certainly know
    hoow to keep a reader entertained. Between your wit andd your videos, I was almost moved to start my own blog (well, almost...HaHa!) Wonderful job.
    I really loved what you had to say, and more than that, how you presented it.
    Tooo cool!

  • Comment Link Cndyfaige Saturday, 20 April 2024 13:09 Cndyfaige

    zofran and alcohol mix

  • Comment Link link-social.com Saturday, 20 April 2024 08:51 link-social.com

    These are genuinely enormous ideas in about blogging.
    You have touched some pleasant things here. Any way keep up wrinting.

  • Comment Link Sertifikasi Tanah Wakaf Jokowi Friday, 19 April 2024 23:23 Sertifikasi Tanah Wakaf Jokowi

    I'm not sure exactly why but this blog is loading extremely slow for me.
    Is anyone else having thi proble or is it a problkem on my end?
    I'll check back later on and ssee if the problem still exists.

Leave a Reply