For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

A Novel-ty Customer Service Experience Featured

Rate this item
(0 votes)

Through the eyes of Amy...

The musty décor of an old bookstore always makes you want to settle in and read, sometimes to the chagrin of the owner. However, it can be a tiresome task searching through all those rows of shelves only to discover that they don't have the book you're looking for in stock. Even if you search the stores website beforehand it can sometimes be dicey whether the store actually has a copy. Recently, I had a similar experience. Despite the let-down of not being able to find the book I was looking for, the excellent customer service certainly made up for it. 

Unable to find the novel that I was looking for, I browsed through the stacks to try and find something similar. There were other novels that were part of the series I was reading and I began to mentally check off which ones I had read, when I was approached by an employee. The employee asked if I needed any help. I admitted that I had come for a particular novel from my favorite series, but was unable to find it. The employee apologized for the inconvenience, and, to my surprise, began to talk with me about the series. At first I thought the employee was merely being friendly, feeling obliged to engage me as a customer. However, after conversing with the employee for a few minutes, I realized they too were a genuine fan.

By the end of our conversation, the employee had recommended an e-book novella which was part of the series, as well as a new series which followed a similar science fiction strain. The accommodating and sincere interaction made me feel like a person rather than just another sale and contributed to a truly novel-ty costumer service experience.

Read 297132 times Last modified on Monday, 21 July 2014 23:23
Monday, 21 July 2014 23:00

7137 comments

  • Comment Link recaptcha solving service Sunday, 26 November 2023 08:41 recaptcha solving service

    Hі there to every ᧐ne, it's genuinely a nice for me to
    go to see tһіs site, it contains usefᥙl Information.

  • Comment Link decaptcha.biz Sunday, 26 November 2023 08:36 decaptcha.biz

    Hi there! This post couldn't be written any better! Reading through this post reminds me of my old room mate!
    He always kept chatting about this. I will forward this write-up to him.
    Pretty sure he will have a good read. Thank
    you for sharing!

  • Comment Link captcha bypass service Sunday, 26 November 2023 06:49 captcha bypass service

    First of all I want to say superb blog! I had a quick question in which I'd like to ask if you do not mind.
    I was interested to know how you center yourself and clear your thoughts before writing.
    I've had difficulty clearing my mind in getting my ideas out.

    I truly do take pleasure in writing but it just seems like the first 10 to
    15 minutes are lost simply just trying to figure out how to begin. Any
    suggestions or hints? Kudos!

  • Comment Link invisible recaptcha bypass Sunday, 26 November 2023 06:44 invisible recaptcha bypass

    Hey thеre! Someone in my Facebooк group shared this website with us so I ϲаme to take a loⲟk.

    I'm ⅾefinitely loving the information. I'm book-marking and wilⅼ bе tweеting
    this to my followers! Outstandibg blog and great style and deѕign.

  • Comment Link tool Sunday, 26 November 2023 05:02 tool

    What's up to every body, it's my first visit of
    this webpage; this weblog includes amazing and actually fine material in support of visitors.

  • Comment Link Fastest Captcha Solver Sunday, 26 November 2023 02:49 Fastest Captcha Solver

    Hey! I just wanted to ask if you ever have any issues with hackers?
    My last blog (wordpress) was hacked and I ended up losing months of hard work due to no data backup.
    Do you have any methods to protect against hackers?

  • Comment Link recaptcha v2 solver Sunday, 26 November 2023 01:34 recaptcha v2 solver

    Asking questions are truly pleasant thing if you are not understanding something totally, however this piece
    of writing presents good understanding yet.

  • Comment Link Http://decaptcher.org Sunday, 26 November 2023 01:33 Http://decaptcher.org

    Ι aam really grateful to the owner of this website who
    has shareɗ this impressive paragraph at at this time.

  • Comment Link bypass text captcha Sunday, 26 November 2023 00:30 bypass text captcha

    I take pleasure in, cause I discovered exactly what I used
    to be taking a look for. You've ended my four day lengthy
    hunt! God Bless you man. Have a great day. Bye

  • Comment Link circlebpo.com Saturday, 25 November 2023 23:04 circlebpo.com

    excellent issues altogether, you just won a brand new reader.
    What might you recommend about your post that you just made some days ago?
    Any positive?

Leave a Reply