For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

A Novel-ty Customer Service Experience Featured

Rate this item
(0 votes)

Through the eyes of Amy...

The musty décor of an old bookstore always makes you want to settle in and read, sometimes to the chagrin of the owner. However, it can be a tiresome task searching through all those rows of shelves only to discover that they don't have the book you're looking for in stock. Even if you search the stores website beforehand it can sometimes be dicey whether the store actually has a copy. Recently, I had a similar experience. Despite the let-down of not being able to find the book I was looking for, the excellent customer service certainly made up for it. 

Unable to find the novel that I was looking for, I browsed through the stacks to try and find something similar. There were other novels that were part of the series I was reading and I began to mentally check off which ones I had read, when I was approached by an employee. The employee asked if I needed any help. I admitted that I had come for a particular novel from my favorite series, but was unable to find it. The employee apologized for the inconvenience, and, to my surprise, began to talk with me about the series. At first I thought the employee was merely being friendly, feeling obliged to engage me as a customer. However, after conversing with the employee for a few minutes, I realized they too were a genuine fan.

By the end of our conversation, the employee had recommended an e-book novella which was part of the series, as well as a new series which followed a similar science fiction strain. The accommodating and sincere interaction made me feel like a person rather than just another sale and contributed to a truly novel-ty costumer service experience.

Read 297105 times Last modified on Monday, 21 July 2014 23:23
Monday, 21 July 2014 23:00

7137 comments

  • Comment Link l芒mpada LED Sunday, 15 October 2017 14:48 l芒mpada LED

    Evaluate It by SQM - A Novel-ty Customer Service Experience

  • Comment Link kobe 10 shoes Sunday, 15 October 2017 14:40 kobe 10 shoes

    They may be actually low-cost when compared to good electric importance which it provides. At the same time, should you purchase a set of two all these layers, thoroughly certain for you to will not really need to help to make anymore choice to the coats intended for very long periods to return. For manufacturing adventurous type of visits often, you actually can make use of all these leather coats. Yet, you must be sure that you carry good care these jerkin and look after the item thoroughly to make them heavy duty with regard to a bit longer periods.
    kobe 10 shoes http://www.kobe--10.org/

  • Comment Link Cheap Beats Headphones Sunday, 15 October 2017 14:30 Cheap Beats Headphones

    Thank you for creating my individual students have access for your site post. Your kindness might be tremendously appreciated. I鈥檝e got some ongoing projects and I wanted all these students help me with it. The only way they could do this was carry out some exploration on the net so as to help make my function faster. They came across your web site along with the content on it, specially this website post, seriously assisted them to come to fantastic conclusions on things we needed to carry out. Naturally, I'll continue to check out the site for new updates on this big and also other issues valuable.
    Cheap Beats Headphones http://www.beats--by--dre.org

  • Comment Link Adidas Ultra Boost 3.0 Sunday, 15 October 2017 14:22 Adidas Ultra Boost 3.0

    Una luz tenue, el mar polar fr閾唎 como un drag璐竛 en general, y en las manos de la espada combinan a la perfecci璐竛 en conjunto, como si la espada es parte de su cuerpo.
    Adidas Ultra Boost 3.0 http://www.adidasultraboost.com

  • Comment Link Beats Wireless Review Sunday, 15 October 2017 14:10 Beats Wireless Review

    Vulcanized plastic outsole. Supplemental shoes and boots together with safeguard carved directly into at ease excessive ram polyurethane nike tn services Fresh air Yeezy Boots is usually a distinct 鈥淵鈥? practicing shapes, often while debossed as well as lithography info, which usually demand to help you Fresh air Yeezy Nike jordan a brand鈥檚 iconic hippo impress stuff. In the event each one group right now ventured into makeup intended for responses, organic meat found all of our little ones moving into all of our goal. head to low cost nike shoes and boots.
    Beats Wireless Review http://www.beatsbydrereview.org

  • Comment Link 110708 Sunday, 15 October 2017 13:59 110708

    Hi, i think that i saw you visited my blog so i came to ?return the favor?.I'm trying to find things to enhance my web site!I suppose its ok to use some of your ideas!!

  • Comment Link Health and Safety Training Sunday, 15 October 2017 13:36 Health and Safety Training

    There is noticeably a bundle to know about this. I assume you made certain nice points in features also.

  • Comment Link Wholesale Jerseys From China Sunday, 15 October 2017 13:27 Wholesale Jerseys From China

    Invest in business signage for they stand the test of time and yield better results than expensive traditional methods. Because just about every Forex indicator just provides you with indicators into your trader, they are often employed appropriately and specifically integrated in to a smart dough administration process that is been now produced through a self confident and knowledgeable trader. As Security rollers shutters in Melbourne of our houses and commercial areas becomes very necessary due to increasing rate of unwanted things in the city of Melbourne, we can provide you best security option for your houses and commercial areas according Rollers shutters in Melbourne to your needs. During this period, the seed loses most of the moisture that had. We are also offering wide range of Manual roller shutters in Melbourne as we know some of you are comfortable with the manual ones.

  • Comment Link nike kobe 9 Sunday, 15 October 2017 13:16 nike kobe 9

    canadian goose parkas锘?canada goose women jackets锘?canada goose worth the price锘?canada goose store vancouver锘?canada goose coats ottawa锘?snow goose jackets canada锘?canada geese diet锘?canada goose jacket usa锘?canada goose montreal shop锘?goose of canada锘?authentic canada goose锘?canada goose dawson parka outlet锘?canada goose plus size parka锘?online canada goose锘?canada goose order online锘?trillium parka wasaga锘?red canada goose锘?canada goose kingston锘?canada goose decoy锘?canada goose jacket for kids锘?canada goose parka uk锘?canada goose canada store锘?canadian goose jacket prices锘?canada goose clothing company锘?parka online shop锘?goose sale锘?canada goose gloves锘?canada goose people锘?buy canada goose jacket usa锘?canadian goose snow coats锘?womens winter parka outlets toronto锘?baby snow bunting sale锘?canada goose lodge down vest锘?canada goose jacket pricing锘?canada goose sale vancouver锘?canada goose trillium mid grey锘?canadian goose jacket锘?store location for parka canada锘?canada goose dame jakke锘?canada goose coats uk锘?
    nike kobe 9 http://www.kobe9elitechristmas.org

  • Comment Link News Sunday, 15 October 2017 13:07 News

    I was very pleased to find this web-site.I wanted to thanks for your time for this wonderful read!! I definitely enjoying every little bit of it and I have you bookmarked to check out new stuff you blog post.

Leave a Reply