It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
18129 comments
-
Comment Link
Monday, 16 October 2017 21:02
kyrie 1
You actually make it seem so easy with yor presentation bbut I find this matter to be actually something which I think I would never understand.
kyrie 1 -
Comment Link
Monday, 16 October 2017 21:01
puma suede
Film: run over by a train from Nike basketball shoes on the track, look at the shoes become what?
puma suede -
Comment Link
Monday, 16 October 2017 21:01
adidas tubular
Tokyo "discussion" to the Olympic stadium Bach on the table
adidas tubular -
Comment Link
Monday, 16 October 2017 21:01
yeezy boost
Kaufen ohne rezept osterreich, kaufen austria und appetitzugler apotheke, au?er kaufen, generika preise. Wien apotheke auch usa rezeptfrei, bestellen per paypal und generika holland kaufen trotz wo kann ich rezeptfrei kaufen.
yeezy boost -
Comment Link
Monday, 16 October 2017 21:00
adidas porsche design
You have remarked very interesting points! ps nice internet site.
adidas porsche design -
Comment Link
Monday, 16 October 2017 21:00
tissot watches
I every time used to read paragraph in news papers but now as I am a user of internet thus from now I am using net for posts, thanks to web.
tissot watches -
Comment Link
Monday, 16 October 2017 20:57
kyire 3
Howdy! Quick question that’s entirely off topic. Do you know how to make your site mobile friendly? My website looks weird when browsing from my apple iphone. I’m trying to find a theme or plugin that might be able to correct this issue. If you have any suggestions, please share. Cheers!
kyire 3 -
Comment Link
Monday, 16 October 2017 20:57
lebron james jersey
Greetings! I know this is kinda off topic however I’d figured I’d ask. Would you be interested in exchanging links or maybe guest writing a blog post or vice-versa? My site goes over a lot of the same subjects as yours and I feel we could greatly benefit from each other. If you are interested feel free to send me an email. I look forward to hearing from you! Awesome blog by the way!
lebron james jersey -
Comment Link
Monday, 16 October 2017 20:56
adidas superstar Shoes
New boost adidas basketball shoes, deduce the road of dream and awakening
adidas superstar Shoes -
Comment Link
Monday, 16 October 2017 20:53
under armour shoes
Durant broken dreams?Small card copy kobe hurt by the spurs, who fully zhan huang a pick five etc to war
under armour shoes