It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
19603 comments
-
Comment Link
Monday, 16 October 2017 21:07
curry 1
I merely need to show you that I am new to writing and clearly liked your page. Very likely I am inclined to store your blog post . You really have great article information. Appreciate it for giving out with us your current blog post
curry 1 -
Comment Link
Monday, 16 October 2017 21:07
birkenstock sandals
When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get several emails with the same comment. Is there any way you can remove me from that service? Cheers!
birkenstock sandals http://www.birkenstocksandals.us.com -
Comment Link
Monday, 16 October 2017 21:07
Lebron soldier 11
Beijing media: guoan this season is 20 years the worst The only bright spot is to spend money
Lebron soldier 11 -
Comment Link
Monday, 16 October 2017 21:07
yeezy shoes
I don’t even know how I ended up here, but I thought this post was good. I do not know who you are but definitely you’re going to a famous blogger if you are not already ?? Cheers!
yeezy shoes -
Comment Link
Monday, 16 October 2017 21:07
adidas tubular
Great article, exactly what I was looking for.
adidas tubular http://www.adidastubular.us -
Comment Link
Monday, 16 October 2017 21:07
curry 3 shoes
I was extremely pleased to discover this great site. I want to to thank you for ones time due to this wonderful read!! I definitely really liked every part of it and i also have you saved to fav to look at new things in your web site.
curry 3 shoes -
Comment Link
Monday, 16 October 2017 21:07
kyrie 3 shoes
As I site possessor I believe the content matter here is rattling wonderful , appreciate it for your hard work. You should keep it up forever! Best of luck.
kyrie 3 shoes -
Comment Link
Monday, 16 October 2017 21:07
nike sock racer
Durant: gratitude named best team, but I should into the first team
nike sock racer http://www.nikesockracer.com -
Comment Link
Monday, 16 October 2017 21:07
adidas nmd xr1
My partner and I stumbled over here by a different website and thought I may as well check things out. I like what I see so now i am following you. Look forward to finding out about your web page again.
adidas nmd xr1 http://www.adidasnmdxr1.us -
Comment Link
Monday, 16 October 2017 21:07
nike kyrie 3
Hi my family member! I wish to say that this post is awesome, nice written and include approximately all vital infos. I would like to look extra posts like this .
nike kyrie 3 http://www.kyrie3.us