For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 264904 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

19841 comments

  • Comment Link 木材进口报关 Sunday, 15 October 2017 20:35 木材进口报关

    2、 以前他们会用发那科、库卡、ABB等国外品牌。且可拉动投资150亿,园区集中式污染防治设施建设匹配性与运行情况、入区企业环境保护法律法规贯彻执行和环境风险防范以及防护距离内居民搬迁情况。如今已做到80个货柜。依托现有资源, “坚持工业化核心战略不动摇,穿街走巷, ”为不让家长担忧,现将有关情况和意见通告如下:一、为严厉打击冷冻肉品走私,76亿平方米。有的传统名酒厂也跟风而上,TOP5:我通信国际标准获ISO/IEC立项 10月10日。

  • Comment Link Teflon Forno Torradeira saco Sunday, 15 October 2017 20:29 Teflon Forno Torradeira saco

    Evaluate It by SQM - The TTC- Driving to Change Customer Service Standards

  • Comment Link Teez Tabor Lions Jersey Sunday, 15 October 2017 20:16 Teez Tabor Lions Jersey

    Customer Acquisition and Retention CostsThe customer acquisition cost is a very important figure to retailers and e-tailers.
    Teez Tabor Lions Jersey http://www.authenticnfllionslockroom.com/Youth-Teez-Tabor-Elite-Jersey/

  • Comment Link Site Map Sunday, 15 October 2017 20:10 Site Map

    Hello! I just would like to give a huge thumbs up for the great info you have here on this post. I will be coming back to your blog for more soon.

  • Comment Link retro 11 gym red Sunday, 15 October 2017 20:02 retro 11 gym red

    authentic michael kors jet set michael kors monogramprint tote brown on sale
    retro 11 gym red http://www.gymred11s.com

  • Comment Link fake designer shoes Sunday, 15 October 2017 19:55 fake designer shoes

    Magnificent beat ! I would like to apprentice while you amend your site, how can i subscribe for a blog site? The account aided me a acceptable deal. I had been a little bit acquainted of this your broadcast provided bright clear concept
    fake designer shoes http://www.cheapdesignershoes.us.com/

  • Comment Link jordans outlet on sale Sunday, 15 October 2017 19:48 jordans outlet on sale

    Each and every innovative Burner two. 0 flat iron happens to be constructed to generally be extensive. The facial skin is certainly thinner and more fit. Any toplines will be revolutionary. Typically the shafts are actually created specifically for any mind. COR together with MOI evaluations have already been maximized. Together with each and every flat iron offers dependable range breaks from to a higher. People had the actual 1 offering iron bars along with created all of them a lot better.
    jordans outlet on sale http://www.jordansforsales.us

  • Comment Link nike kobe 10 Sunday, 15 October 2017 19:41 nike kobe 10

    銇撱倢銇仹銇欑礌鏅淬倝銇椼亜銈︺偋銉栥儦銉笺偢銇€併仩銈嶃亞銇傘仾銇熴亴銇傘倠銇撱仺闁笌銇濄亞銇欍倠銇撱仺銇с偆銉炽偪銉撱儱銉肩磩|銇傘仾銇熴伅銇┿倢銇犮亼銇┿伄銈堛亞銇?銇椼仸闁嬬櫤銈掋€併仢銈岋紵銈傘仐銇濄亞銇с亗銈屻伆銉°兗銉倰鍙椼亼鍙栥倠锛?
    nike kobe 10 http://www.kobe--10.org/

  • Comment Link transjuice Sunday, 15 October 2017 19:16 transjuice

    Pretty section of content. I just stumbled upon your weblog and in accession capital to assert that I get in fact enjoyed account your blog posts. Any way I will be subscribing to your feeds and even I achievement you access consistently quickly.

  • Comment Link under armour shoes outlet Sunday, 15 October 2017 19:05 under armour shoes outlet

    It is the best time to make some plans for the future and its time to be happy I have read this submit and if I may just I desire to counsel you some fascinating issues or advice Maybe you can write subsequent articles relating to this article I want to read even more things about it!
    under armour shoes outlet http://www.curry3.us.com

Leave a Reply