What makes a great customer service experience? Well for me, one of the greatest factors is when a sales associate goes above and beyond to ensure a customer is satisfied. I recently experienced this type of service when I went shopping at my local mall for an airline messenger bag.
When I entered the store I browsed their selection and eventually asked the sales associate if they had the specific bag I was looking for in stock. She told me that they sold out since it was one of their best selling bags. The sales associate told me that my best bet was to go to the Lacoste at Yorkdale Mall since they had a larger store, thus a larger stock selection.
I asked her if she could double check with the store just to make sure they had the bag in stock at Yorkdale before I headed there. She agreed and called them for me. After she spoke with a sales representative at the other store, she told me that they only had one left and she asked them to keep the bag on hold for me.
I made my way to the other location and was greeted by a sales associate upon entering the store. At the cashier desk I asked for the bag that they kept on hold for me. The sales associate asked me to wait while she brought the bag out from the stockroom. When she came back, she had the airline messenger bag I was looking for.
She gave me a brief explanation about the material of the bag, including how to care for it. She also told me that it was their last bag and was on sale for 30% off. I decided to purchase the bag and after that purchase I was very satisfied with how smoothly the process went and how helpful the sales associates were.
Do you remember a shopping experience where the sales associate ensured your satisfaction? Share it in the comments section.
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Love this post. This was one of my biggest fears about becoming a parent–waking up one day and realizing that the rugrats had comandeered the castle. At just 7 months old, my daughter is not yet in any position to be asserting dominance (she’s still mastering head control and is a ways off from pizza, pineapple or otherwise), but this post was a nice reminder that a) the grown-ups are in charge and b) (as Claudia points out) this is as it should be. Needing some grown-up, “clocked-out” time does not make one a bad, selfish mommy.
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