Print this page

Customer Service with the Simple Click of a Button Featured

Rate this item
(0 votes)

Through the eyes of Amy...

Recently I went to a music store located in Downtown Toronto. The store not only sold albums, but also music and pop culture related shirts and trinkets. The employees were both knowledgeable about their products and helpful to their customers.

This isn't the first store I've been to with great merchandise and employees, so what set it apart? What made this particular store unique was that instead of blatantly up-selling or suggestive selling their products by being overbearing with their music knowledge, the employees seemed to genuinely want to help their customers find exactly what they were looking for.

I'd entered the store with the goal of purchasing a band t-shirt for my cousin. Upon entering, I saw neat displays of shirt deigns on the shelves and began my search. Unfortunately, the band that was my cousin's favourite was not represented on any of the store's shirt designs. So I began to look for novelty items that my cousin might like instead. While I was browsing, an employee asked if I needed any help. I told them that I was initially looking for a particular band t-shirt, but that it didn't look like they had it. Instead of merely suggesting other t-shirts that the store had to offer, the employee nodded in understanding and empathized with me about having to shop for a fastidious teenager. The employee then went to their computer and informed me about another nearby store that should have that particular band t-shirt in stock. They told me how to get there and, after thanking them, I left the store.

Later I found out that the other store the employee had informed me about was a sister store.The employee had not only helped me locate the band t-shirt, but subtly promoted their own company. Both accommodating and clever, the company's employees were well-trained and admirable from a business standpoint.

 

 

 

Read 139336 times Last modified on Monday, 19 January 2015 22:07
Monday, 19 January 2015 22:00

8600 comments

  • Comment Link Sweegemap Saturday, 25 April 2020 21:51 Sweegemap

    big fish casino http://onlinecasinogamespcx.com/ - play slots slots for real money casino online slots vegas slots online

  • Comment Link sawnremaInterry Saturday, 25 April 2020 01:54 sawnremaInterry

    casino blackjack http://onlinecasinosw.com/ - best online casino casino play play online casino

  • Comment Link sawnremaInterry Friday, 24 April 2020 19:41 sawnremaInterry

    play online casino http://onlinecasinosw.com/ - online casinos free casino slot games online casino real money casino play

  • Comment Link Sweegemap Friday, 24 April 2020 18:34 Sweegemap

    gold fish casino slots casino blackjack casino games

  • Comment Link Sweegemap Friday, 24 April 2020 04:30 Sweegemap

    http://onlinecasinogamespcx.com/ slots free http://onlinecasinogamespcx.com/ - online casino games casino bonus codes

  • Comment Link Sweegemap Monday, 20 April 2020 08:25 Sweegemap

    slots for real money http://casinorealmoneysoe.com/ - casino slots casino online slots online casino bonus slots games free

  • Comment Link TVC LATEST NEWS Wednesday, 25 October 2017 11:49 TVC LATEST NEWS

    You actually make it seem so easy with your presentation but I find this matter to be actually something that I think I would never understand. It seems too complicated and extremely broad for me. I'm looking forward for your next post, I will try to get the hang of it!

  • Comment Link Cheap NFL Jerseys Wholesale Wednesday, 25 October 2017 11:36 Cheap NFL Jerseys Wholesale

    The US Bureau of Labor Statistics (BLS) has projected that wage and salary employment in the healthcare industry will grow by as much as 22% from 2006 to 2016 or by about three million jobs nationwide. By means of destroying the BIOS numerous instances by yourself conclusion up acquiring a fresh motherboard or if the bios chip is detachable then that chip would require changing. Some of them offer extra free software program incentives, sport downloads, and film and video downloads included within the membership fee. I hardly ever idea Net Tv set Program may possibly be this superb.If you want your SEO services business to run successfully, you have to be prepared for any situation.

  • Comment Link lebron soldier 11 Wednesday, 25 October 2017 11:22 lebron soldier 11

    I loved as much as you’ll receive carried out right here. The sketch is attractive, your authored material stylish. nonetheless, you command get bought an shakiness over that you wish be delivering the following. unwell unquestionably come further formerly again as exactly the same nearly very often inside case you shield this hike.

  • Comment Link michael jordan shoes Wednesday, 25 October 2017 11:09 michael jordan shoes

    It really is convenient day to create some intentions for the longer term. I have browsed this posting and if I can, I desire to propose you a few appealing instruction.