For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Customer Service with the Simple Click of a Button Featured

Rate this item
(0 votes)

Through the eyes of Amy...

Recently I went to a music store located in Downtown Toronto. The store not only sold albums, but also music and pop culture related shirts and trinkets. The employees were both knowledgeable about their products and helpful to their customers.

This isn't the first store I've been to with great merchandise and employees, so what set it apart? What made this particular store unique was that instead of blatantly up-selling or suggestive selling their products by being overbearing with their music knowledge, the employees seemed to genuinely want to help their customers find exactly what they were looking for.

I'd entered the store with the goal of purchasing a band t-shirt for my cousin. Upon entering, I saw neat displays of shirt deigns on the shelves and began my search. Unfortunately, the band that was my cousin's favourite was not represented on any of the store's shirt designs. So I began to look for novelty items that my cousin might like instead. While I was browsing, an employee asked if I needed any help. I told them that I was initially looking for a particular band t-shirt, but that it didn't look like they had it. Instead of merely suggesting other t-shirts that the store had to offer, the employee nodded in understanding and empathized with me about having to shop for a fastidious teenager. The employee then went to their computer and informed me about another nearby store that should have that particular band t-shirt in stock. They told me how to get there and, after thanking them, I left the store.

Later I found out that the other store the employee had informed me about was a sister store.The employee had not only helped me locate the band t-shirt, but subtly promoted their own company. Both accommodating and clever, the company's employees were well-trained and admirable from a business standpoint.

 

 

 

Read 138310 times Last modified on Monday, 19 January 2015 22:07
Monday, 19 January 2015 22:00

8416 comments

  • Comment Link 220402B Monday, 16 October 2017 03:03 220402B

    I don¡¯t even know how I ended up here, but I thought this post was good. I do not know who you are but certainly you are going to a famous blogger if you aren't already ;) Cheers!

  • Comment Link Horizontal Sand Transfer Gravel Pump Monday, 16 October 2017 02:56 Horizontal Sand Transfer Gravel Pump

    Evaluate It by SQM - Customer Service with the Simple Click of a Button

  • Comment Link Quincy Wilson Womens Jersey Monday, 16 October 2017 02:38 Quincy Wilson Womens Jersey

    Finish 2003 5-11 .
    Quincy Wilson Womens Jersey http://www.nflcoltsgearsshop.com/Quincy-Wilson.html?cat=911

  • Comment Link lace dress Monday, 16 October 2017 02:29 lace dress

    Kids will enjoy playing a game of putt-putt, or riding go carts in the Putt-Putt race zone.
    lace dress http://www.white-lacedress.com

  • Comment Link 进口报关代理公司 Monday, 16 October 2017 02:21 进口报关代理公司

    1、 或者一袋饼干一袋糖。发现标注的食用量要求有所区别,"高强度异型紧固件"列为当前鼓励发展产品。他充分肯定了大赛对于培养测量控制专业人才的积极意义,为预防性维护提供判断依据,大包装如5公斤、25公斤装的,现在已到苹果销售旺季,预示3至4月份育肥猪出栏数量小幅增加,约180万新的运动控制节点连接。 这些问题严重影响到国产乳粉的有效供给。

  • Comment Link Home Page Monday, 16 October 2017 02:12 Home Page

    Youre so cool! I dont suppose Ive read anything like this before. So nice to find somebody with some original thoughts on this subject. realy thank you for starting this up. this website is something that is needed on the web, someone with a little originality. useful job for bringing something new to the internet!

  • Comment Link 110402P Monday, 16 October 2017 02:04 110402P

    WONDERFUL Post.thanks for share..more wait .. ;) ?

  • Comment Link cheap vera bradley Monday, 16 October 2017 01:56 cheap vera bradley

    Dia sedang mengimbau kenangan lalu saat ayahnya pergi meninggalkan dia dan ibunya.鈥?Kina memanggil mereka lagak bos memanggil anak buahnya.sumpah sampai sekarang aku tak tahu Acad dah pindah.Tiga hari sudah berlalu dan hari ini merupakan hari pertama peperiksaan akhir aku tapi Acad masih lagi tak hubungi aku.ular mainan pun takut鈥?dapat bunga ros pun jakun鈥?terkejutnya ya Allah!!ade orang masuk minang adek ke?maklumlah aku ade 3 lagi adik perempuan. dia mengambil keputusan untuk meneruskan
    cheap vera bradley http://www.vera-bradley-patterns.org

  • Comment Link curry 3 shoes Monday, 16 October 2017 01:50 curry 3 shoes

    Excellent publish from specialist also it will probably be a fantastic know how to me and thanks really much for posting this helpful data with us all.
    curry 3 shoes http://www.curry3shoes.com

  • Comment Link Ethan Pocic Jersey Monday, 16 October 2017 01:42 Ethan Pocic Jersey

    Commercial Service, an agency of the Department of Commerce, and he spoke with us about it.
    Ethan Pocic Jersey http://www.authenticseahawksstoreonline.com/Black-77-Ethan-Pocic-Womens-Jersey/

Leave a Reply